FAQ

Your questions, our transparent answers

Do you have questions before placing an order on Espace Love? That's perfectly normal. When it comes to intimate well-being, trust and confidentiality are paramount. We've compiled answers to our customers' most frequently asked questions here. Whether you need reassurance about our 100% neutral packaging guarantee, the discreet mention on your bank statement, or our shipping times throughout Switzerland, all the information is available to help you order with peace of mind.

If you still have doubts or can't find the answer to your question, our customer service team is here to help you discreetly.

Are the materials used safe for the body?

Yes, our customers' safety is our priority. We rigorously select our products to ensure they are made from high-quality materials, such as medical-grade silicone, borosilicate glass, or stainless steel. All our items are certified phthalate-free and body-safe.

How do I care for and clean my items?


Hygiene is essential. We recommend cleaning your items before and after each use. Use a specific accessory cleaner (antibacterial) or warm water with a mild, unscented soap. Allow them to air dry completely before storing them separately to preserve the materials.

How do I contact customer service?

You can contact us via the contact form or by email. We usually respond within 24 to 48 business hours.

Is the delivery discreet?

Yes. All our shipments are made in neutral packaging, without mention of the contents or the name of the site, in order to guarantee total confidentiality.

What are the delivery times in Switzerland?

Orders are generally processed within 3 to 7 business days. Delivery times then vary depending on the carrier.

What payment methods do you accept?

We accept all major secure payment methods available at checkout.

Can I return an item?

For hygiene reasons, some items cannot be returned. Please see our return policy for details.